I heart sincere customer service. Especially when I am soliciting a local biz and I get the “LOVE”…you know what I mean? I always strive to give impeccable service and there are a few companies in town that inspire me to be better every day!
Every time I walk into George & the Dragon Fred, Stacey, and the staff give me a warm welcome and know me by name (now that could mean I drink too much beer there, but nonetheless…).
When I hit up Vinaigrette to pick up olive oils and vinegar for myself or for a spectacular gift, Rich, Sarah and their staff are the BEST to chat with + they have this awesome technique where they walk around the counter to hand you your purchased goods (I adore it!).
Caleb at Bull Run coffee bar always has a joke and a smile and I love Lee, Sam, Sarah and the rest of the crew. Genuine and sincere customer service ALWAYS keeps me coming back.
Yesterday I had an INCREDIBLE customer service experience and I wanted to PYLF (promote your love Friday) all over it!
I don’t often hit up hardware stores, these things are more my hubby Matt’s speciality. However, I am prepping to lead one of my awesome ‘i am girl’ birthday parties and found the need to head to a hardware store. My genius sis @saidkelley.com did this super cool balloon garland for her daughter’s birthday (check out the pic below and click it for a full tutorial) and I wanted to do something similar for my party but as an arch the girls could dance through!
Of course I couldn’t use string or the whole thing would droop. And as much fun as it sounds, I don’t have a helium tank hanging around my house either. I thought I could use wire to hold the form of the arch and string the balloons through the wire.
When I got there I told Victor what I needed and he got me rung up, but then Max said….”hmm I don’t think that will work, it is too floppy”. Farmer chimed in and agreed. So, the next twenty minutes they worked with me to find the right gauge of wire. They attached wood bases to the wire and Max even sunk the nuts on the wood bases so they would sit flat on the floor.
All this for my silly little $17 purchase. Victor said they were up for the challenge and they were. The best part is these young men are all in the late teens-early twenties, maybe. They were engaged, helpful, really interested in getting me what I needed, and funny too.
Next time I need a hardware store I’ll be back. You could check them out too if you need nails, screws, paint, or popcorn (they have a free popcorn machine). You’ll get more than you pay for from them, feel pretty darn special + you’ll get your project done. Check out mine below!
Settergren’s has two stores. I went to 54th and Penn. They also have a store in Linden Hills.
Remember to shop local when you can. Support our community!
Have a great Friday, xoxo, LVA-