I am throwing out some serious love props to Go Daddy.com today. Specifically Samantha at Go Daddy. I had a melt down at the beginning of the week, and yes I was on vacation in Atlanta at the time, but it had nothing to do with the heat.
My website broke on Tuesday. I don’t mean broke like “hey this isn’t working the way I want” I mean broke like ‘fatal error’ messages every time I tried to log in to update it. And I couldn’t get anywhere or see any part of it.
This is the part where I am happy to say the work I have done on positively projecting thoughts and taking all material things as only sort of important but not life or death came in handy. Though I did melt down, I was still recognizable as a human being, and when I called my web hosting company I was still speaking in English so they could understand me.
Enter Sam. She answered calmly and I mirrored her and calmly explained that my website was broken. She walked me through a series of steps then asked me to email her the fatal error message I was getting. After putting me on hold a few times she came back and concluded that the error was within wordpress and not GoDaddy.com. Enough said right? “Hey it isn’t our fault. It is up to you to fix, so have fun”.
Instead Sam stayed on the phone with me and talked me through the steps I could take to fix it. Then after we got off the call she emailed me some more information that she looked up on the problem to help me set things back to straight. Love!
So what happened? Obviously it is fixed now, YAH!
So what’s the moral? Get Go Daddy to host your site and domain name. Their customer service is above and beyond amazing (ask for Sam and tell her I said ‘Hi’). And also, when things break, important things like your website, don’t panic. Stay calm. Unless you use a different service for hosting. You can freak out a little then.
How about you? When and where was your last expectational customer service experience? I’d love to hear about it, do tell, in the comments below.